Online review management isn’t about deleting negative reviews – you have to understand the root cause of them. We analyse the root cause of negative reviews so that your business can focus on improving its services and products, which in turn will improve your future reviews from other customers.
We work with you to identify the review channels that have the highest potential of positively impacting your business. This could be through reaching out to current customers and asking them for present feedback that can be posted online, as well as generating original positive content on your social media platforms and company website.
We encourage positive reviews, and work to catch negative reviews before they are posted and circulate online. Over time, with review management, your business should start to see an improved reputation, which in turn leads to more customers and a boosted revenue.