Review Management Services
MANAGE WHAT YOUR CUSTOMERS SAY ABOUT YOU ONLINE.
MANAGE WHAT YOUR CUSTOMERS SAY ABOUT YOU ONLINE.
ONLINE REVIEWS ARE THE NEW PERSONAL RECOMMENDATIONS
Forget Word of Mouth
88% of your consumers trust online reviews from strangers as much as personal recommendations from people they know. When reading reviews, customers don’t just skim read, they assess every detail of a review to help them figure out whether or not a company’s service will be a positive experience. Your customers want to hear about others’ experiences before buying a product. They want to know that it is reliable, suits their requirements, and that the item or service is of good quality. Negative reviews make consumers doubt the integrity of a product or brand.
DON'T LET NEGATIVE, FAKE AND UNFAIR REVIEWS COST YOU CUSTOMERS AND REVENUE
60%
Of people say that negative reviews have dissuaded them from doing business with a company.
77%
of people won’t look at reviews older than three months
86%
of people would spend more with a company that has higher reviews
OUR REVIEW MANAGEMENT SERVICES WILL ENCOURAGE AND DELIVER POSITIVE REVIEWS INSIDE AND OUTSIDE OF YOUR ORGANISATION
WE CAN HELP OPTIMIZE YOUR CURRENT REVIEW PAGES TO INCREASE THE VISIBILITY OF POSITIVE REVIEWS
WE IDENTIFY STRATEGIES TO GENERATE POSITIVE ORGANIC REVIEWS
WE MONITOR, MANAGE AND CONTINUOUSLY OPTIMISE YOUR REVIEW STRATEGY FOR MAXIMUM VISIBILITY
HOW DOES REVIEW MANAGEMENT WORK?
Online review management isn’t about deleting negative reviews – you have to understand the root cause of them. We analyse the root cause of negative reviews so that your business can focus on improving its services and products, which in turn will improve your future reviews from other customers.
We work with you to identify the review channels that have the highest potential of positively impacting your business. This could be through reaching out to current customers and asking them for present feedback that can be posted online, as well as generating original positive content on your social media platforms and company website.
We encourage positive reviews, and work to catch negative reviews before they are posted and circulate online. Over time, with review management, your business should start to see an improved reputation, which in turn leads to more customers and a boosted revenue.
